AIRAN is national partner for one of the leading Telecom Company of India and provide end to end DMS services in Gujarat state. Customers who apply for Prepaid / Postpaid connection has to fill Customer Application Form (CAF) as per TERM guidelines and submit the form to concerned distributor, retailer or telecom outlet. We collect this CAF from more than 500+ outlets in Gujarat state and bring to nearest AIRAN branch for decentralized processing. We cover almost all the remote locations in Gujarat state, which practically are inaccessible to others. We have 60+ branches to cater to this requirement and we process more than 5 Million documents per year. We carry out Audit of the documents as per TERM guidelines and in Service levels (SLA) defined by client. The SLA‘s for the activity are built on service delivery and customer satisfaction and we have been in top position across India in terms of Service levels among all other service partners. Demographic entry is carried out post CAF Audit and forms are further sent for digitization (scanning and uploading). Airan has also extended its service in DMS software and provided scan based module for centralized operations. AIRAN does scanning of 20 Million pages along with quality check of each page every year. Scanning, indexing, renaming and photo cropping is carried out in AIRAN‘s softwar.
All digitized forms are than sent for storage facility of AIRAN which is capable of storing more than 5 crore documents. Our warehouse facility is built with state-of-art infrastructure and fulfils the audit requirement. AIRAN warehouse facility is being audited by the 3rd Party Auditors and has sufficed all the norms laid. Our Records Management software is equipped with excellent tracking of all the documents stored in warehouse. Practically we can trace any document in less than a minute and retrieve the physical document in 10 minutes time.
AIRAN is the only one to carry out entire end to end DMS services for two prominent telecom companies in Gujarat state along with Address verification & Credit verification (AVCV) and SIM delivery activity. We have developed mobile application for AVCV activity which has proved to achieve 90% AVCV closure in 2 hours, thus increasing the customer satisfaction. AIRAN has been instrumental in supporting Telecom companies during the 4G launch and upgrading customers from 3G platform to 4G.
